Account Management Masters

  • 07 Nov 2014
  • 50 Milk Street, 16th floor, Boston, MA 02109
  • 1


Registration is closed


Date: Nov 7, 2014

Time: 8:30 am - 4:30 pm

Trainer: Marta Stiglin 

Audience: Ideally suited for account directors and senior-level account managers from an internal organization or external agency, with at least 5+ years of experience managing and mentoring account staff. 

Price: $525 member | $595 non-member 

Location: 50 Milk Street, 16th floor, Boston, MA 02109 - Einstein Conference Room

Whoever said the consummate account manager is a jack of all trades and master of none didn’t go far in this job. To be a leading account service professional, you must demonstrate mastery of advertising and marketing, client-relationship management, business development, staff/team management and operational effectiveness. It’s not for the weak of heart! 

In an increasingly competitive business environment, organizations and agencies need their senior account staff operating at peak -- thinking strategically, planning creatively and managing superbly. With its blend of rich content, case review, group discussion and interactive exercises, this directed session challenges you to reach new levels of performance. 

Key Topics

  • Applying business and managerial acumen to deepen client partnerships
  • Techniques for advancing the strategic contribution of an account service team
  • Proven practices for project planning, scoping and briefing
  • Operational excellence -- how to enable the smooth flow of information and drive collaboration among internal and external resources
  • Communication skills for more effective staff, colleague and client management
  • Talent development practices for increasing individual and team performance

"The content and relevance to my role was strong. It was less focused on tactics and day-to-day and catered to a senior, strategic level."          -Erica Holmes, CVS       

"Provided a great understanding of what and how others want from Account Managers."  -Tori Orr, MIT Lincoln Labs

“Great training! It touched upon critical components of being a successful Account Manager.”  -Paula Dadonna, CitiStreet Financial

“Amazing and knowledgeable -- information was presented in a manner that is actionable and can be used immediately.”                         -Jennifer Gomes, Liberty Mutual Insurance

Marta Stiglin

Marta Stiglin started out as a designer, until one day the principal of the agency she worked for handed her a sketch on a cocktail napkin in lieu of a creative brief at which point she realized her true calling: Account Management. Marta spent much of her career as an account person on the external agency side, advancing to executive management before joining the in-house agency at Bose Corporation. At Bose, Marta led the planning and development of marketing communications for the company’s consumer products divisions, overseeing advertising and merchandising for the direct, retail and wholesale channels. Today her firm, Stiglin Consulting, partners with companies to advance their brand strategies as well as their management and organizational practices to increase their competitiveness in the marketplace. Marta has been a trainer with The Ad Club’s professional development program for over 7 years. She is also a current Board Member and former Chairman of IHAF (the In-House Agency Forum) as well as a guest speaker/session facilitator for a host of industry events.

Space is limited. Register today! 

Have questions about Professional Development? Contact Clare Cox at


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